Dental & Oral Health, University of Vermont Medical Center

Blacklisted for missing 1 appointment. No re-scheduling allowed. EVER. Nothing. That's it. Go away forever. VERY UNPROFESSIONAL. No one has ever heard of a policy like this before. I am still in shock. Is this really the policy or am I just special? What person, in their right mind, would make such an abrasive policy like this? Especally if their whole family are good clients too? Jeezum!

Every time I go to my cleaning appointment, I get hounded and harassed to get work done on my teeth. The Dr. came in right away and said, so you are getting a bridge and a crown.? I said no I don't want to be asked anymore. I want my teeth cleaned that's it. Well Chelsea Wells (I called the main office and they said my appointment was with Chelsea) gaslit me by harshly scraping my gums. I told her that hurt and she wasn't doing that to me. She said, if I wasn't going to let her do her job, then I needed to get out. Chelsea pretended to start putting toothpaste on but instead, jabbed me on the other side of my mouth. She did not clean my teeth. What kind of customer service is that?? I'm not going to be their cash cow, so lets be in appropriate.??

I had an intake appointment today and all the staff was very friendly, professional and knowledgeable. I've never had a good experience at any dentist office until now. Dr. Quentin was very helpful and I'm glad I've found this place. I'm driving from Jamaica VT and it's worth it!

Forced a mouth guard onto my teeth, it got stuck and they couldn’t get it off and my tooth has been hurting ever since. Also, make sure to go to this practice when you’re sick, because if you call to reschedule due to illness it will be held against you. As another poster mentioned, it doesn’t matter when you call to cancel/reschedule, it will still count as a strike against.

I’m not usually one to leave reviews but I am definitely one to read reviews and base my decision to go to certain places on said reviews. While this facility had several negative reviews recently, I still decided to go to them and I am beyond pleased that I did! To start, the building and office were bright and clean. I arrived to my initial appointment and filled out the required paperwork that clearly lined out their policies on payments and cancellations alongside my history. I have neglected my teeth over the years and I went into this appointment very nervous about the condition of my teeth and was fearful of commentary and prices. The first assistant that called my name (very timely may I add) and got me seated in a room and did my X-rays was absolutely the nicest/sweetest individ