Dental Connections

Scheduled appointment for 9:00 am. Waited 30 minutes before going up to the desk to ask what’s going on. Then was told they had to reschedule it for 10:00. Now here I am late getting my other child to her Dr appointment when I specifically told them when I came in that we had 2 hours to be at our next appointment. Now I have to cancel the emergency appointment my other child needed. This is an unacceptable way treat people, especially when they are paying for your services. It does not matter which form you pay with, you are still paying.

First of all the tablet update is bull they don't update your contact information and will cancel your kids appointments when you show them you didn't recive the appointment reminder they put it on file as a no show now you only get 2 times then your can't be seen without payment for there computer mess up no im sorry for the inconvenience just a nasty attitude from the front desk ppl so unprofessional of them this place might be a non profit but lax complete customer service skills need management and staff coaching I rate this place a fat Zero being this is a second time this keeps happening Smiles south here we come oh and other dental offices are recommending this is a good place and can get you in willing to help

They fumbled my root canal so badly that they injected my gums with the medical bleach made to clean the hole in the tooth, and the doctor that did it avoided me until I had to force attention out of another one. I was refunded but my tooth was ruined, and now I have a phobia of dentists, after days of sheer agony. Thanks.

It was alright but my daughter’s gums kept bleeding after and she said it was painful and asked them to go softer but didnt. Please keep this in consideration and do better.

This dentist was decent about 2-3 years ago. This time around, they ask you if you have any concerns for your child before taking them back. I mentioned my child's gums being swollen and she acknowledged what I said. However, they bring my daughter out after like 10 mins and say there are no new cavities but 1 that they would monitor. Why wouldn't you fix the cavitiy because its not going to get better on it's own... if anything it might not get worse but we all know how cavities typically progress so ignoring it isn't really ideal. I feel like they are lying to me to avoid having to do any actual dental work. Plus your kid is asked to go back without the parent, which is fine but to completely avoid all contact with parents is a bit unprofessional. The dentist is hiding behind closed door