Dau Family Eye Care

Amazing! I definitely made the best choice when looking for a new eye care provider in St. Johns after moving to Jacksonville from Ohio. During my first ever visit, the young man who quickly greeted me to check me in was very polite and efficient in getting everything in place, as I also noticed a very inviting and modern waiting/optical area. My technician Valerie was very cheerful, professional and knowledgeable during the initial portions of my exam. She was very proactive in preparing a retinal scan test after acknowledging Dr. Poon discussing this with me. Dr. Poon was extremely professional, knowledgeable and thorough during all phases of her portions of my exam. She patiently answered all my questions while ensuring I had all the pertinent information I needed. I really appreciate h

Unfortunately, there are few pediatric optometrists in our area, otherwise we probably would have switched our three-year-old daughter at this point. Sad to make this review as we love Dr. Dau and Dr. Balo, but their front of house is the worst we have ever dealt with by a landslide. Before Christmas we visited the new Longleaf location and Dr. Balo assigned our daughter an updated prescription. Everybody was super friendly at the time and indicated it would likely be after the new year (week of January 5th) before our daughter’s new lenses arrived, understandable given the holidays. I called the office on January 9th for an update, and they indicated the glasses had arrived but the individual who edges the glasses is out sick and they would call back when he was back to schedule an app

All of the staff is so helpful and nice. I tried out their new skin care line, Universkin. Dylan explained how it all worked and made a custom skin care routine for me. It was really cool and has already made my skin so much better.

The DR was excellent, kind, and informative. Would recommend for that reason. However, I would not recommend buying glasses there. It’s took me almost 4 weeks for both pair of glasses to come on. That is a ridiculous amount of time and have never experienced that at any other eye place.

Dr. Jordan Dau was very thorough and professional. He took the time to answer my questions and explained eye conditions in a way I could understand. He also offered options for treatment. Dylan was also very professional and helpful. The person who did the first part of the exam was also very professional. Very friendly staff who treat patients with courtesy and respect. Highly recommend!