Darby Dental Supply

Darby Dental Supply’s accounts receivable process is a mess and completely unprofessional. We did fall behind on our account at one point, but we were making consistent good-faith payments to catch up. Despite that, Darby unilaterally removed our online payment option without notice and without providing a clear, workable alternative. We sent multiple emails over an extended period requesting payment options and an updated statement and were met with silence for months. I’m attaching a screenshot that shows the dates/timestamps of our attempts and the lack of timely response. When Darby finally responded, instead of resolving the issue, they dumped the account off to a third party and told us to call them for “all questions.” That’s not customer service — that’s avoidance and a failure

I would like to take this time to commend my Rep at Darby. Cookie Saccenti always goes out of her way to help me. I do appreciate this very much. And that is why I am loyal to shopping with Darby. Darby is lucky to have her!

I have had the pleasure of working with Rebecca Felds as my account manager at Darby Dental Supplies, and I cannot speak highly enough of her. She is incredibly knowledgeable, reliable, and always goes above and beyond to ensure I have everything I need for my practice. Her responsiveness and genuine willingness to help make a big difference in the day-to-day operations of my office. Rebecca is not only professional but also kind and thoughtful, making it a true pleasure to work with her. I am truly grateful for her support and would highly recommend her to any dental professional looking for exceptional service.

Big round of APPLAUSE for these wonderful ladies. They continually take customer service to a whole other level. Rebecca goes out of her way to make sure that my office is taken care of. When she's not available, Rona steps right in and does a great job as well. Darby Dental Supply will always be my number one choice for dental supplies.

I am so impressed with customer service of my team, the two Richards! The prices beat everyone, but the customer service is worth paying more, they are intuitive and always cheerful. Just amazing! I had the luck of them being my team in another practice and when I changed jobs I asked to use them here, replacing all our business with HS. My boss said yes, and has been so happy, savings, quality, and cannot say it enough CUSTOMER CARE! 100% recommend I am sure everyone there is great, but I must say the "Richards" are the best in the industry!!! Darby is lucky to have them, both!