CVS Specialty Pharmacy

Like everyone else has said: absolutely terrible. Have cancelled medication orders over and over for no reason, despite repeated phone calls about the issue. Held my medication several times due to fabricated payment balances that were later reported to not exist. Delayed necessary medication for months at a time. A complete joke of a company to be managing peoples’s life saving drugs.

Great service. Representative was knowledgeable and explained the medication I was getting and addressed all of my concerns.

Terrible and unempathetic customer service by their rep. Stephanie B. I was held on the phone for 1 hour ordering an urgent injection-med. The rep made me repeat the same information/answers several times for no reason and showed no urgency and annoyance when I was asked questions. Overall this is one of the worst customer service experiences I've had as all my questions were met with attitude from this rep.

I was like 50% hesitant and 50% nervous when my Doctor sent my specialty RX here because of all the really poor reviews. I thought it was going to be a pain to get my RX each month because of the low star ratings but I have nothing bad to say about these guys! I only call them once a month when I need my RX refilled but for everything else they have this like chat feature where you can leave a comment or a question like 'did my Doctor get back to you?' 'When will my RX ship?' After a little while they answer your question for you, I use this features to get updates on the status of my RX. Once my prior authorization went through, which didn't take long at all, they shipped my medication. My RX is refrigerated so I think they overnight it to my Doctor. Either way I just call them once a mon

Took 5.5 MONTHS of back & forth, and finger pointing before my medications were shipped. I called almost daily, and they continued to blame my doctor's office despite the doctor having proof that they had communicated with someone. Once CVS finally got approval from insurance, they failed to include the syringes and sharps containers in my order. When I tried to order them separately was told I couldn't order them without the medications, but they would make a one time addition to my order. Very considerate since I wasn't the one placing the initial order. After they added the "supplies", they dropped one prescription which I had already paid a co-pay for. Can't wait to fight over that. People who are ordering from specialty pharmacies are already under enough stress, and don't need this m