CVS Pharmacy Specialty Services

My order was placed and was given 3 different dates and I was without my medication for 3 days. They seemed like it was no issues for me to be without my medication. I will definitely be looking for an alternative pharmacy.

Wouldn’t rely on them in future. I am on specialized fertility medication that need to be taken at very specific times and my order from CVS Specialty never showed up. I ordered it on July 7th for next day arrival July 8th. They didn’t even call or notify me that it wouldn’t be making it in time, I had to go check the app myself to look for tracking updates. It could have completely messed up my IVF cycle. Thankfully SMP Pharmacy does same day shipping, I had to pay out of pocket for it but their reliability over CVS was worth it.

Absolutely the worst customer service and experience I’ve ever had. Unfortunately due to my insurance I have to use this god awful company. They have messed up so many thing and my medication is now late the second time because of errors on their end. What an absolute nightmare.

This is a terrible company. If you try to use their online submission process, the file is always too large. So they tell you to print forms and fill them out and mail them in. I didn’t think we were still in 1950. Their only response to any email is a form letter telling you to print out their form and mail it in. I’m not sure why they call themselves a company that handles prescriptions. They apparently can’t without you doing their paperwork for them. It’s really sad a company operates like this in 2025.

I can't say that I would recommend CVS Specialty Pharmacy. Way too many departments that result in an endless loop of transfers. At the local level my CVS pharmacist is helpful; the specialty team offers nothing of value. Not even muzak for the long holds.