CVS Pharmacy Specialty Services

I have been receiving my various prescriptions off and on from CVS specialty for over 4 years now. Their personal service, both locally and the mainland, has always been phenomenal. I love the ease of having my medications delivered to me AND being able to choose my delivery dates. Ordering my monthly supplies is equally easy and can be done online once you set up an account. CVS Specialty offers a more personal and expeditious service when compared to the in-store pharmacy who doesn't even bother to return your calls when inquiring about the status of your prescription. I highly recommend them whenever possible.

Husband had a Heart attack early February.Special RX was prescribed. Two weeks later received conformaton from insurance company. Told we would be contacted when ready. Finally April 1st after no word checked into it and all I got was "Oh someone was supposed to call you. We had a question. The pharmacy will call you." 3 days later I call and pharmacy says "Oh that has been here 2.days, sorry someone was supposed to call you." Life.and death medicine took 2 months to get.Now waiting for nurse to give instructions on how to administer. Really

I live on the Big Island. My Humira has to be shipped to me. I ordered my first two injections by phone. They said they would send it to the CVS in Waimea. I went there about a week later only to find out that my order had not been shipped. I had to wait another week for it to be shipped to the Big Island. Now I'm having problems with having my sharps container sent. I placed my request on the CVS Specialty Care website. When I picked up my order new of injections I only got the pens. No container!

I was taking a expensive drug that needed to administered at the clinic. Fortunately my insurance and a program brought the cost to $5. I had a reaction to the drug and was unable to take it. The day that I was schedule to take the next dose, the doctor discontinued it. So I was charge for the Rx. I called the doctor, and CVS Pharmacy to be sure the Rx was cancelled. A month later I was billed for the drug by CVS Pharmacy. Again I called the doctor's office, the clinic and CVS to let them know the Rx order was rescinded. CVS rep said the drug was ordered so I am responsible, too bad pay the co-pay and the doctor's office said it was cancelled. I was ready give in and pay the co-pay, but received another bill for the Rx. I called customer service to make sure the Rx was cancelled,

The staff on site are great, but as usual corporate has tried to cut costs by offshoring all the customer service (people who answer the phone), and those people have no clue what is going on at Waterfront Plaza and will tell you it's ready when it's not.