CVS Pharmacy

The pharmacist and his staff are really working hard and well together to help everyone who is needing their medications. My wife and I recently saw this firsthand, and it wasn't the only time it's been observed. They always work with us especially in emergency type situations. This past week that was exactly the case as my wife was suffering some unexplained high blood pressure uses and we were having to pivot with different medications rapidly Dr. Haynes and his Team were very helpful and in a timely manner.

First tried calling at 5:50 to let them know I was on my way but the robot caller was useless. Showed up less than 5 minutes past close to the pharmacy. Had some very important medications to pickup but they had no sympathy. They wouldn’t even discuss it with me.

Easy check-in process. I was seen on time, and Dr. Brenda Ojeda was excellent.

As someone who has chronic conditions I am unfortunately very familiar with the circus that is our broken healthcare system as I use it often. Regular issues with prescriptions, prior authorizations, insurance and pharmacy fills (fully at one location). It would be a lie to say everything goes perfect 100%. This location in particular has continued to get SO much better over the last year and it is 1000% the staff. Knowledgeable, fast and kind. Shouldn't be difficult but their jobs are very challenging with the above challenges as each patient,insurance company and physician is different. I wouldn't want to do it. Thank you and I hope those that are at this Kingwood location are paid well and appreciated properly by CVS because this is a great group -don't lose them! 👏👏👏

Extremely rude staff. A Pharmacy technician was being rude toward a customer for absolutely no reason due to an issue she had with the clinic using a paper form as opposed to a digital form while computers were down. She proceeded to take this issue out on the customer. Meanwhile, the pharmacist on duty watched the ordeal take place and did nothing. Unbelievably rude staff here. I understand the low reviews for this location.