Crystal Run Healthcare Urgent Care Center

Hard to imagine a better experience at an urgent care facility. Receptionist, Dr Lonergan, Nurses and support staff were all delightful, friendly, kind and patient. When we got there the receptionist cleverly lowered our expectations by telling us they were running 90 minutes behind (we’d made an appointment online) and were we OK with waiting. Well, there was no wait for a room, vitals got taken right away, Dr came in after a short wait. It was amazing! (This was Friday afternoon, you’d think that would be the worst time.) 5 star rating for the whole thing, with an extra star for Dr Lonergan who really put us at ease and was great at explaining things. The visit was for a leg injury in an older adult that turned out to be (after x rays) broken bones.

Friendly warm, kind-hearted staff and medical providers; the registration process was easy and the wait time was almost nothing. It was a pleasant experience except for the reason that I had to go; I'd love to run into those people again!

The worst experience we've ever had with a Drs office. We're trying to attend the meetings through our pregnancy and it's been rescheduled appts, dismissive Drs, frustrating calling chains, and downright hostile/incompetent receptionists. If you have a choice, stay away from Crystal Run.

If I could give this place a zero I would!!! The nurse I dealt with was the most unprofessional and rudest person I have ever dealt with in healthcare!!! And after we left the exam room we stopped at the bathroom and overheard the nurses talking about us in a very negative manner! I have been going to this urgent care for years and I will never be back ever!!!

Absolute worst urgent care I have ever experienced. My sister has been trying to conceive for two months now. She went in because after her two pregnancy tests came back positive she started to have some abnormal bleeding. The nursed and PAs on staff treated her in the worst way possible. They degraded her and after they tested her cane back and told her “Congratulations its negative” and when she proceeded to tell them she wanted a baby they told her “no you dont, be lucky that you’re not pregnant”. This is disrespectful, disgusting and heartbreaking to hear as a young mother with an already beautiful family who is looking to expand it. Crystal run needs to go out of business and those doctors need to be fired