COVID-19 Drive-Thru Testing at Walgreens

I have been waitng for my prescriptions for one week. Their process is slow and the pharmacy staff is rude and unprofessional. The pharmacist Ben Li was very rude and Sophia was rolling her eyes with a nasty smirk on her face and that I could careless attitude when I was talking to her. No patient empathy at all. Then I find out from my pharmacy plan they never filed a claim which signal if they were having problems processing my refills was because they were not using the correct insurance plan. I do not recommend this Walgreens. This is not my first time having problems with this Walgreens store so I definitely will not be using them again. POOR MANAGEMENT. POOR CUSTOMER SERVICE ‼️

Gets backed up sometimes, but customer service ids very good.

Don't get me wrong, the staff is competent and running full tilt, but the organization seems to have never worked pharmacy, and their attempt to automate check in and operate is worse than bad. It generates more issues with the costumers and causes more work for the staff.