Costco Pharmacy

I have used this pharmacy for a while but recently the quality of techs and getting rx's taken care of has gone down the drain. I requested they change my phone number on file several times, tech shrugged her shoulders and said she did, but that apparently never happened, I got fed up I had to look online and change it myself. They also have a bad habit of creating multiple patient profiles in their system, something that I know Walgreens is notorious for doing but I hold Costco to a higher standard. They also appear to be using a mail order system with most medications which appears to delay the filling process, and is honestly very weird because I'm not on any super exotic medications.

This place is terrible! If I could give it 0 stars I would! Farnush the pharmacy manger is the rudest most unprofessional person I've ever seen! She's always just standing around texting regardless of how busy it is and she is so cruel to her staff. I was in last week picking up meds for a family member and not only did I have to wait 30 minutes in line because everytime the poor girl cashiering would ask for backup she'd yell back to that no one to help as she stood around talking to like 4 other people in the pharmacy. I then had to wait an additional 15 minutes at the counseltation window while she told off the cashier until she cried then ignored me until she felt like it. It was awkward and heartbreaking to see because the girl was so nice and no one deserves beings humiliated like t

Absolutely horrible experience. They have medicine in stock, but won’t fill. “We have to order it.” So they have meds in stock, but it’s “policy” not to use that medicine to fill prescriptions, it has to be ordered. Even the pharmacist couldn’t give a decent answer. She said they don’t use what they have in stock to fill prescriptions. They wanted us to wait over a day so that they could order pink eye meds that they already had in stock. Mind you, no one else was trying to fill their prescription of the same medication. Took 30 min to fill a prescription that should have been filled previous to our arrival. They already had medication in stock, but had to be convinced to use it. We don’t usually do “same day.” Unbelievable.

0 stars if I could. After calling and asking to refill a prescription, being put on hold long enough for it to ring through again and picked up by the same person, they finally asked my name to start the refill. They said it was out of stock until tomorrow. I asked if they had even a few to do a partial fill. I was assured "yes give me about an hour and I will have it ready for you" I head down an hour and a half later to give some extra time. I wait in line for 30 minutes only to be told "they don't know who I talked to but they were completely out of the medication" I was told this by Angelica, the only tech working the front. I asked to speak to a manager "she isn't here" when will she be? "Tomorrow" okay like 10am or 4pm? "10? When we open?" As if I should know. The pharmacist on duty,

If I could give this pharmacy a 0, I would. Staff Sarnuash, Michelle, (one of the pharmacist) Allyssia (a staff member), is very rude. The manager of the Pharmacy is a awesome person to deal with and he seemed to feel my pain. The others seemed to get a kick out my injuries. People don't go to a pharmacy unless they are sick or hurt. My Primary Care would have to fax my script multiple times and each time the staff would claim they didn't have it even though it was sent to me on my phone too. I sat in the super hard bench for an hour one day, broken nose and 14 stitches in my leg. Yes, I know them by name and they know me by name which seemed to aggravate them. Still no help!