Coordinated Health Hospital - Allentown

From the moment I walked into the door I was acknowledged. My Father is having surgery with Dr. Wagner. He is kind, patient, and has a huge wealth of knowledge. Everyone from the receptionist to the nurses are very personable. The person I'd like to recognize the most though is the housekeeper, "Cookie". She was very hospitable. Thank you for the wonderful experience.

Got here today at 4:30 pm for my appointment with chiro and there was only two people at the front desk, both on opposite sides. I stood in front of the window for almost 5 minutes before she finally looked up from the text message she was writing. Very unprofessional! While i was waiting to go into my appointment, a gentleman walked up to the check out desk and stood there also for a few minutes until the OTHER employee looked up from her phone to check him out. This is why my job doesnt allow cell phones! If you cant get through your work day without being attached to your phone, probably should rethink your choice of job!

Upon arriving there were no signs inside that made it clear where the office I needed was. I tried to call to ask where I could find them once I was on the correct floor to only get a machine. Once I finally found the office (no sign indicating what office it even was or if I was in the right place) I was now 12 minutes late and told I could not be seen. The staff were cold and seemed irritated that I was even there. I felt uncomfortable even asking for help and was just scheduled for a location even farther away. I've never had an endocrinologist appointment, whether initial or not, that required the whole 40 minutes of time and I could have easily been seen. Nurses were rude and unempathetic and unwilling to help beyond rescheduling which was the bare minimum.

I had surgery on my leg at this facility. From the first employee I had contact with to the staff who helped me with my discharge, I couldn't ask for better treatment . Dr. Brigido, Dr.Lee. pre-op nurses, nurses on the unit Cindy, and especially Kenyon , techs - Vanessa and Courtney as well as therapist Jared , all were outstanding ! They all did a great job caring for me . I was very comfortable and my experience was definitely positive. I will be returning there for an ankle replacement in a few months.

Waited 2 hours for a drug screening. The receptionist didn't know what she was doing the tech was rude and unprofessional. They all where barking how they where short staffed and the tech needed to go home because if she didn't go home "she would be fired". The staff here was lost one didn't know what the other was doing. I could hear them in the waiting room talking about us because we where upset for having to wait so long. I came an hour and a half before hand just to make sure I could get to work on time. Worst experience at a medical facility I ever had.