Cook John R MD Emeritus

Building is a little old and you can tell it was built in the 80s/90s. I had no issues with the new staff. I had a visit with Dr. Rogers and his bedside manner was affable and he was good at explaining prescribed treatments and was attentive to my needs. Leaving the review at 4 stars because they don't call in prescriptions, which I found a bit weird. Photos included are of outside, waiting room, and exam room.

I just recently tried to make an appointment today and I was denied. Not sure why? The receptionist were not helpful. I saw Dr. Cook had 5 stars so I would have been willing to wait if needed, but I was denied by both Receptionist. The Receptionist Jackie did not give me the next available date after I asked and she then hung up. I was surprised by her hanging up but still I can’t remember a time when I called to make an appointment and the receptionist didn’t TRY to make an appointment for the patient. I called back and spoke with Receptionist Charlotte and I explained what happened. Charlotte still would not attempt to schedule a appointment for me. Charlotte stated with unprofessional and sarcastic tone “I’m not sure why she did that, I will let her know.” In both occasions they did n

Tried to schedule an appointment. Was told I could be seen in April. After I told the receptionist my birthday, she tried to schedule me on my birthday. I told her I’d call her back to figure out a better day to be seen, she just hung up on me.

Dr Cook has been my dermatologist for over 12 years... best in Aiken!!