Conway Regional Advanced Pain Management Center

Was referred 4.4.25 and did not hear from them. I called to check the status and was given an appointment. I showed for my appointment and was told that my secondary insurance required a pre-authorization and they did not catch it until the morning of my appointment. They failed to call to let me know, so I showed and was given the option to self pay if insurance did not cover. I have 2 insurances, so paying just doesn't sit well. I walked away without being seen and still waiting on getting the referral and authorization to be seen. Since the failed visit attempt, I now have 3 insurances and they will not even set me up for an appointment until they have the approval from what is my 3rd coverage.

My review is really second hand. I haven't been treated here but my wife has. She sees a pain management specialist. So far she's been very pleased with the care she's received. In fact, she would rather drive 30 minutes to get here than go to the local hospital in Russellville. No shade on the local hospital, it's just her preference.

I am going to say this two years ago Dr.Chtistopher Marono was truly one of the best most caring Dr's. He relieved pain with a new procedure I agreed to let him do and I had had pain for nearly six years. It was unbelievable BUT apparently alot can change in two years. Can you believe that I have been laying in a bed for two weeks after a horrible fall and I have called his nurse sent emails with not one response. I cannot use my tight legs due to the fire burn felling that shocks me if I attempt to bare weight. Today I spoke to someone at the front desk and I was ceting and begging for her to please help me I had my referral from the er. Can you believe this hateful insensitive young lady attempted to inform me that because I was disappointed ^DISCHARGED" from that office I could NEVER

I was a patient of Dr. McCarver's . I had no problems with him, but the staff was deplorable. Twice I was given an appointment for a cervical ablation with sedation, which they only do once a month. Both times I never got on the books. The second time was after a failed attempt in the office. The pain was so severe I could not stand it so the doctor promised they would work me in for sedation at the hospital. Never happened and the staff could not have cared less. I've had eight major orthopedic surgeries in the last 19 years giving me a great deal of experience with doctors and staff. First time I've ever felt obligated to warn people to stay away.

It sucks to down-rate this clinic because I really enjoyed the short time I worked with Dr. Ranahan and his team. I felt that he genuinely listened to my problems and they all took very good care of me when I came in in January 2021 to receive pain shots for my DDD. The issue now is that I have to transfer to a different clinic because of a billing mistake by the clinic that hasn't been fixed. The clinic never submitted my 2021 procedure to my insurance and instead sent me a bill for the whole amount remaining. When I contacted them about getting this fixed, they said they would address it with billing and get back to me. That was six months ago. At this point I have shown up in person and called and left messages and cannot get a response from them about what is being done to fix this iss