Concord Hospital Walk-In Urgent Care Center

If you want unskilled, unknowledgeable, no X-ray or help with excruciating pain with a side of caring enough to point you to the exit, Leaving you wondering what just happened or why you went there in the first place, go there.

Very slow. Waited over an hour with only 3 patients in the lobby. No better than going to the hospital. Go to a non Concord Hospital walk in. They do much better.

Nothing urgent about this place. 3.5 hours and still waiting. Two hours waiting to get triaged then another hour to be called back in. Now been waiting for discharge papers. Staff complaining about the IT department updating software previous night, which is telling about the entire organization running a software updates midweek. The c-suite management of this hospital has destroyed anything of value this place once had which is why no one wants to work for the organization and wait times are atrocious. Go elsewhere and get better care.

Had to go there on a Saturday and it was extremely busy. Staff kept apologizing for the wait but it was not that bad. On person, Dawn, not only very efficient but still had a wonderful sense of humor. Hard to do at the end of a day when you have had emergencies that had to go to the hospital as well as seeing other walk ins. So glad these people are here!!

I have been twice - one with my daughter after a ski injury & myself for cold symptoms. I was very pleased with the wait times (very short) & the care I received. However, they use deceptive billing practices here. I work in healthcare & made sure to verify I was going to an in-network urgent care so that I would only be responsible for my $50 copay. Instead of just billing one code for the visit to the insurance they billed two codes. On the billing statement these come up as "urgent care" & "pro fee/ER". The urgent care charge is not covered by insurance & was $120 while the "pro-fee/ER" charge was my $50 copay. So while I believed this visit was only going to be $50 for a cold symptom visit, with the extra charge it ended up being $170. I tried to call & discuss with billing but got