Complete Care at Springbrook

Someone I love began receiving services here this weekend and I am so impressed with the staff. The nurses, therapists, and everyone we’ve worked with has been helpful and compassionate. There is always someone available to help and answer questions. I am happy my loved one is receiving care from this amazing team!

My mother came to the Springbrook rehabilitation home in July 2025 to receive the help she truly needed, just like every patient that is transferred their. Instead she received very poor and horrible service and was found in her Rm. by my sister hanging off the bed with her shirt off, and her pants half way down, and holding for dear life with her door closed. My mother said the nurse got mad because she had to.change her and lashed out in anger and pushed her on to the bed and close the door beside her and leaving my poor mother that has Parkinson illness to fight to not fall and hope someone else comes to her rescue. My sister was the first person to.find her and immediately called the nurses and took photos of the way my mother was being treated. The nurse that treated her stayed away

Very concerning experience serious issues with care, communication, and basic patient dignity My mother was admitted to Complete Care at Springbrook for rehabilitation with the goal of regaining strength and mobility so she could safely return home. Unfortunately, our experience has been extremely disappointing and concerning. From the time she arrived, she received little to no meaningful physical therapy to help her stand, walk, or rebuild strength. Instead, she spent long periods confined to bed without a clear rehabilitation plan, which completely defeats the purpose of a rehab admission. She also suffered significant pain related to a catheter for several days. Despite repeatedly reporting discomfort, no proper reassessment or intervention was done. Staff continued to say the cathe

I recently had an experience that was not acceptable at the facility. I was contacted by the program Manager Raphael he listen, Evaluated and was able to resolve the concerns of my family member concerns. In doing so she was moved to another room while repairs are being made. I also want to address the sincere kindness shown by him.. She was moved further down the hall and to me the staff seemed kinder and empathetic. Thank you Mr Raphael for your immediate attention. Hopefully she can remain in that room ♥️

This facility is consistently unclean and has an overwhelming smell of urine throughout—not just in one area, but across the entire building. It’s alarming that a place entrusted with caring for vulnerable individuals maintains such poor hygiene standards. The staff shows little urgency or concern, which only adds to the problem. It’s also noticeable that many of the positive reviews appear to be written by employees, which raises further concerns about transparency. For the well-being of your loved ones, I strongly recommend looking elsewhere.