Complete Care at Silver Lake

A group from church went caroling to the facility and we were received by Shelly, the activity director who guided us to the designated areas. Everyone was welcoming and kind. Both the residents and staff join us singing. We had a beautiful experience. We will go back to the facility to Christmas caroling again, next year. Thank you!

Complete joke of a facility! Assisted my neighbor with coming home. Chantel the “case manager” has zero communication until it’s time to pickup. All they are concerned about is the money they receive. My neighbor went for pt/ot and never received services, layed in bed the whole time. Completely understaffed for the patient ratio. Ceiling tiles are molded or have deformed themselves from a leak above. Nurses truly do care but are not communicated about the discharge plans or the patient. I will say Ann a case manager there is great. She listened to our concerns, she assisted my neighbor with setting up extra steps they needed to do prior to discharge that Chantel simply brushed off and said the facility isn’t responsible for.

Any good review from here needs to be considered as fake. My dad nearly died after contracting the flu here. This place is dirty, smelly and loud. The staff is rude and uncaring. The language barriers don’t help either. My dad had to beg for them to call an ambulance.

I have been a short term patient here and have nothing but good things to say about silver lake. I have made a lot of progress in therapy and am more independent. My strength and mobility improved greatly and I'm now ready to go home. Thank you Silver lake.

I was recently at Silver Lake for pt and ot . When I arrived from the hospital I could walk stand and do things . At times O was a little wobbly . On way 4 I fell early morning hitting my head and scraping my scalp . One of the over night nurses , I think . Looked at my eyes and allowed me to go to sleep. After waking up my BP was all over the place . Instead of sending me to get checked out they kept asking me , a none medical person , what i wanted to do . The Nurse practitioner my reply was om in your care you tell me . Come to find out i had an undiagnosed concussion. They kept me 11 days before send me to kent .