Complete Care at Hillside

The place was clean, staff friendly and attentive. My brother appeared well cared for. He was extremely happy to have gotten a shower and I'll bring my clippers next time to trim his hair and beard.

The center is clean. The staff is very nice. Only small complaints would be lack of condiments (salt, pepper, cream and real sugar for coffee or tea, and single use ketchup). The one guy who cleans does a through job. Other cleaners will clean but not too to bottom like him. The nurses are probably over worked but will not listen to patients if they are given the wrong meds at the wrong time. They assume and simply won't read the directions on the chart. This problem was fixed after the patient complaint to upper management from the visiting nurse, (a hired nurse who will follow them when they leave the center).

I came to visit someone and I saw various cockroaches and mice running around the building. I saw various staff sitting around on cell phones eating breakfast while the resident's were waiting for their food that was already on the unit and was getting cold. The nurses are okay. The CNA's need better training. The build also smells when you come in.

Please do not send your love ones here!!! I would give them no stars if it were possible. My mother selected this rehab under the impression that it was still being ran by genesis. My mother was a patient years ago when it was under the management of genesis. There where several instances in which myself and majority of my immediate family member experienced how neglectful complete care at hillside was in providing adequate care for my mother; that if I were to speak on just the things that I witnessed first hand this review would be several pages long. I just wanted to come on here to inform those individuals who are considering this rehab to keep looking because this facility is not suitable to care for your love one. I also wanted to inform managemen that my son left an unfavorable rev

Everyone has been very pleasant and if you smiled they smile back. My cousin has been very satisfied there and has his favorite aids So all good