Cohen Children's Northwell Health Physician Partners Pediatrics at Mount Kisco, Smith Avenue

Worthless… The doctors are nice, but everything else is horrible and you can’t get help when you need it, follow-ups don’t happen, and you’re left going to urgent care or ER due to no/late responses. Called multiple times today for an x-ray on my child with no response. I finally got in touch with someone now in the late afternoon who told me at this point they wouldn’t get the results today, there were no doctors there today in any case, and to take child to ER if we were really worried. I didn’t know a doctor’s office could be this horrible…

I have been bringing my children to this practice for over 14 years, but after today, I will no longer be returning. While I understand the importance of punctuality, I witnessed something that was truly heartbreaking and unacceptable. A grandmother arrived with her young grandson, who had a bump on his head that needed to be checked. They were only 10 minutes late for their appointment, but when they arrived, they were told that they could no longer be seen, as the practice’s policy states that more than 15 minutes late for a well visit means they can reschedule. However, this was not a well visit; the child had a medical concern, and yet the office still refused to help. It’s one thing to enforce policies, but it’s another to show compassion and understanding, especially when it comes t

Dr. Buetti and the nursing team are absolutely fantastic, and we’ve had great experiences with them. Unfortunately, the front desk staff has been a huge disappointment and has made it impossible for us to continue as patients. The staff is consistently rude, disorganized, and difficult to work with. Scheduling appointments feels like a challenge, and follow-up calls are often forgotten despite being promised. For example, I’ve had to call repeatedly to get a prescription filled, and even then, it wasn’t processed correctly. I’ve visited two different pharmacies in the past few weeks only to find that the prescription was never sent over. What made this situation even more frustrating was the poor customer service I received from Mercedes, who was not only unhelpful but also gave me an att