ClearChoiceMD Urgent Care | Brattleboro

This has been an ongoing nightmare. I went to this urgent care in October for a UTI. At the time of the visit, I paid the set visit fee and was not told I owed anything further. In December, I suddenly received a $169 charge on my credit card — with no bill, no statement, and no prior notice that I would be charged. I called multiple times and left several voicemails trying to understand what the charge was for and whether it was related to insurance processing. I was polite and simply asking for clarification. No one ever returned my calls. I then sent emails. Again, no response. Because I never received a bill or any explanation — and no one would respond — I disputed the charge. Now, months later, despite not returning since that October visit, I have received another charge on my

My daughter recently had severe back pain and is uninsured. At my insistence and encouragement she contacted them for a tele visit as her pain was so bad she couldn’t walk. The fee for this is $160 if you don’t have insurance. You fill out a questionnaire before they contact you regarding your medical issue. They know in advance what your issue is. Despite that, after taking credit card info they proceeded with the tele visit. The first thing they said was they could not treat her because of the level of pain and she should go to the ER. She asked the “medical professional” if it could be a UTI and she said no, the pain was in the wrong area, and dismissed her. A friend suggested she get a test kit for a UTI, which showed the highest end of positive. She called back to request an antibioti

The care was good, nurse was friendly, doctor was good but didn’t seem to have concern for the pain his exam was causing. My only real issue is I checked in online for 10:30 and they still didn’t get to me until almost noon. What was the point?

I observed 2 nurses help a patient in the waiting room with compassion and respect. They were professional and kind. I thought to myself if I were in her shoes I would be so thankful for their actions. I expressed my feelings to both of them and the PA who was on duty with them. Thank you to the staff for keeping the patients wellbeing the priority! We need more of you!

The mad assistant and the Dr who saw me on 11/19 were incredibly kind and helpful. I was quite sick. I am grateful for the ease in which appts can be made , or someone can walk in . Thank you to all the staff working around 1pm Nov. 19th!! -- JoAna C.