City Market Pharmacy

City Market pharmacy in Aspen Colorado is a great pharmacy. It is very small but the staff is always extremely friendly and helpful. But please note that the pharmacy is not located inside of City Market grocery store it is located across the street from the grocery store.

Genuinely one of the most unprofessional pharmacies I’ve ever encountered. Number one, I have issues with my scripts every single time I go in there, even though I never did at the El Jebel city market. They failed to set my prescriptions up for auto-renewal on 3 different occasions, then did it for El Jebel?? On top of it, I’ve experienced unprofessional responses, rude responses and attitude on numerous occasions. Even when I didn’t come in hot or with an attitude of my own. Avoid this pharmacy if you can <3

In 35 years of medical practice, I've never enountered a more unprofessional staff. Having a patient with a vomiting illness on a Saturday, I called in a medication, using their designated MD voicemail system, which was unlike other retail pharmacies' user friendly systems. The pharmacy staff then told the patient "I promise you the doctor didn't call" when the issue was that they were not retrieving the messages, giving the excuse that they were too busy giving flu shots to be bothered with filling medications for sick people. The pharmacist then wanted to educate me on submitting online and implied I should know better than to expect medications to be filled timely because of their flu shot operation. Aspen is a small town, and I'm not sure there are other options, but I'd steer clear of

I had the best customer service at this location. I forgot a very important RX and the staff was extremely helpful! Wish I lived in town, this would be my go to pharmacy.

Terrible customer service from the Pharmacy Technician. Pharmacy staff did not communicate information and their argument was defensive and passive-aggressive to try to turn blame on the customer instead of their failure to communicate their processes. Making a simple customer service transaction into an unnecessary unpleasant experience. Get your things together instead of finding blame on others. It is not a bad thing to say 'we are sorry, we made a mistake, please let us correct it moving forward'. So simple! Some people do not belong in customer service.