CentraCare Health - Monticello

I have the flu again so memories of my awful experience on 1/2/2022 have been bothering me. First of all I asked my husband to promise to never take me to Monticello hospital in an emergency ever again. It was the late stages of the pandemic so I was aware that going to the emergency room was a last resort since they had been dealing with COVID. I got that. I made sure to be very aware of explaining that I didn’t have COVID but was following all protocols. The admitting person was some level beyond rude there isn’t even a word for. She literally yelled at me to verbally tell her my address so she didn’t have to read it off my license. After that I had one male doctor and 3 or 4 female nurses. One nurse was kind. 2 were really rude. My pain level was 7-8 when I got there and 7-8 when I left

I went to the emergency department for a severe migraine. The receptionist was incredible. Such a kind lady. The ER doctor was wonderful as well. I must say though the male nurse I encountered was very unpleasant. He acted like he hated his job. Absolutely no bedside manner or compassion was shown even when he blew two veins and i was scared wondering what was happening. He was putting an IV in without gloves which I thought was odd. One of the IV failed spots bled profusely through the bandage and that was when he decided to put gloves on. I was very shocked he said he had 27 years experience with most of it being in ambulance medicine. That was the only reassuring thing reassuring me. I have never had an IV placement hurt the way it did. I didn't need to be coddled but he was pretty sile

I will give it a two because there were nurses that did a good job, and the Dr's were very good. My husband was put in with pneumonia and beginning of septis from the emergency room. The Dr's were very good at treating him and day staff throughout the weekend. He was to be in a couple of more days today until I questioned and requested that they needed to walk him. The Dr said to walk 4 times yesterday, which they did not do and he ended up with oxygen in the overnight. The RT came to walk him this morning and informed me that it didn't matter what the Dr wanted, she was to busy to do more than one. In the mean time we were told he could only walk with staff. That quickly changed when I made it clear that he needed it and his oxygen numbers were to be taken per orders. We did not se

I brought my daughter into the ER the day after Christmas and the nurse Jess was amazing! She took really good care of my daughter and Im sure glad she was our nurse. Keep up the good work Jess!

The care my husband received was adequate but when the bill came insurance had paid except for the medication he received while admitted. Thinking this was a mistake we called to have them correct it and rebill insurance. We were told "they don't bill insurance for medication", if we want to file a claim with our insurance they would send us a copy of the medications he received while there. They would not explain why they bill for all others services but not medication and reacted with irritation when I questioned it.