Centerville Family Dental Care

Cathryn is always great. Good conversation and never does unnecessary procedures. Very thorough with my cleanings.

About four months ago, I came in as a new patient because I was in dire need of a cleaning. According to the website, the first visit included a cleaning, but instead, I only received x-rays and an evaluation. I was told I’d need to make a separate appointment for the cleaning, but they were nearly booked for the next month. They did offer to fit me in the next day, which I appreciated, but I ended up having to miss an important class to make it work. I was frustrated that the website didn’t reflect the actual process. That said, aside from that initial hiccup, the doctors and staff have been absolutely incredible. I had some cavity filling work done today, and because of a previous bad experience elsewhere, my anxiety was really high. I explained this to both the technician and Dr. Reime

Visit went well, very thorough. Only comment I have is hygienist greeted me in waiting room. brought me to the room, I wish she introduced herself. She never told me her name. My appointments are every 6 months so I my get a different person each time.

I began my dental journey here as a pediatric patient in 2000, under Dr. Falco's care, and remained since. Maggie had been my hygienist for the past several years, and she was always kind, attentive and gentle. Overall, a pleasant person (with adorable corgi dogs) who made you feel welcome, so I was sad to hear she was switching practices. For my most recent cleaning, I was assigned a hygienist whose name I can't remember (first/only experience with her), but I'd estimate she was in her 60's with short hair. While I was being led to the exam room, she called over her shoulder to criticize front desk staff for not having completed something. I was quite surprised any employee would speak so negatively to their co-workers. Unfortunately, her patient care was no better; when I explained I had

Dr. Do has been pleasant and professional with me, as well as the female hygienist I've seen for cleanings. However when it came to my child, the male hygienist was very rude and combative with me. In their defense, TWO YEARS AGO, my little boy was very fearful, he has extensive work done at another facility that offered sedation. That being said returning to Centerville with him, I was treated by the hygienist like an idiot. He didn't even attempt to give me time to explain that my child has overcome his fear and has been regularly getting check ups by the visiting dentist at school. He told me that they don't treat my child and I should have gone to the other dentist that did his sedation and treatment. That I shouldn't have even called Centerville. However they are the ones who original