CareMedica

I’ve been a patient at Caremedica for years, and I truly love my provider, Tio Livingston and the in-office staff. I’m a firm believer that a good relationship with your medical team is key to great care, and clinically, they’ve always been wonderful. However, the overseas call center continues to be a major source of frustration. While the agents are always polite, there is a clear disconnect; they often struggle with the nuances of American insurance and medical requests, and not being able to reach the local office directly feels like a huge barrier. It’s disheartening when the 'gatekeepers' to your care don't seem to have the training needed to help you navigate the system. I really hope management considers a more direct way for long-term patients to communicate with their local team

Would have loved to come here, but there is apparently no one that will pick up the phone if you call for an appointment, even if you call multiple different times, on a weekday. I ended up leaving a message with the robot that I got my call sent to, and again, no one returned my call. I can't trust an office that is incapable of picking up a phone or returning a phone call with my health, especially when I anticipate doing bloodwork.

I was in need of a new primary doctor to see ASAP. After calling a few places with no luck, I came across CareMedica where I was able to get an appt the next day. It was so easy to book an appointment and do most of paperwork online beforehand. I met with Dr. Freitas, and I am so happy I did. He was very attentive, thorough and seemed to genuinely care about getting to the root of the issue. He made me feel at ease and heard. Staff overall is very friendly. Highly recommend!

Great Experience with Dr Freitas very kind , knowledgeable . Gave me great advice on how to deal with my Mental Health . Def found my Primary Dr

Been with CareMedica since 2023 I have Dr. Rebecca Grillo she is great and so is the staff, she greets you with a smile, ask how you’re doing etc, goes over your results with you and always ask if you have any questions to ask her, and if you need anything to always call her and she definitely gets back to you no matter how busy she gets, and tells you to keep up the good work, she’s so prompt and cares about her patients, not like other doctors I had in the past, thank you Dr Rebecca Grillo and thank you to the staff that works there!