Carbon Health Urgent & Primary Care San Francisco - Civic Center

Had a video call appointment for a sore throat, they told me to come in person for an appointment, and that they would refund me the $60 copay for the video call. Came in person, they told me they’re not concerned and don’t want to test me. On the way out, I went to confirm I would receive the refund. They told me that they won’t refund me because they didn’t run the test. Turns out I have strep. So now I’ve paid $120 in copays, wasted over two hours of my time, and I’ve been suffering with strep throat for a full two weeks, all because their medical staff was either too lazy or too greedy to give me a strep test. Never coming back here again. Avoid at all costs.

Today I had a terrible vertigo episode and was not feeling well. From the moment I stepped in, the receptionist was so so kind and professional! I got seen very quickly and the medical assistant was so compassionate and accommodating. Julia was great at explaining what was happening and prescribing treatment! I have been to many urgent cares and I can confidently say this was my best experience with one and I would highly recommend you come here for your treatment!

I was here yesterday after catching an eye infection on my inbound flight from Europe. From check-in to leaving with a prescription was about 30 minutes. Everyone was super competent and friendly. The infection has gotten a lot better thanks to the meds! Awesome work, thank you very much

Wouldn’t recommend for primary care - my new patient intake appointment did not include taking any vitals or offering and blood work testing. I could have been OK with this if I felt that the appointment was used to develop a relationship with my primary care provider to better help understand my needs and create a long term health plan. Instead, the appointment felt rushed and that the staff was eager to get me in and out as quickly as possible. I was billed around $150 for this <15 minute interaction. I will not be returning to carbon health for my primary care, and would mot recommend them.

If you’re going to read one review about this practice today, make it this one. They are extremely disorganized, cancel appointments at the last minute constantly, don’t honor their times, give you the runaround, and then wait times are several, several hours. Then they come in and spend about 5 minutes, forget to submit to insurance, and leave you with a huge bill. Disorganized, impatient, low quality. Skip! There are a million better practices around them.