Carbon Health Urgent & Primary Care San Francisco - Castro

They were running a bit behind—even with an appointment—but that’s pretty normal for urgent care and totally understandable. The front desk staff was incredibly kind. They checked everyone in quickly and even offered me a disposable heat patch since I was there for neck pain, which I really appreciated. The nurse was great too—she asked thoughtful follow-up questions and really listened as I described what was going on. The doctor was also wonderful. She was very kind, did a thorough exam, and clearly explained what follow-up care I’ll likely need and when I should go to the ER if things worsen. Overall, super professional, caring, and efficient care. Highly recommend!

They were all incredible. I went there today for urgent care because I have been sick for 5 days and not improving. I did not have an appointment, but they took me right away. They determined that I have a lung infection and put me on a nebulizer machine with medicine to open up my airways. They ran tests and prescribed antibiotics which I am picking up now. I will go back for x-rays tomorrow afternoon after taking 3 doses of the antibiotics. They gave me excellent care. I definitely recommended this location. I can’t say enough to thank them.

I don't usually write reviews-- but I'm so grateful for Josh and his team that I'm making an exception. I've gone here for two separate issues (an infection and a burn) and was genuinely impressed both times. The online reservation system was easy, the wait was short, costs were reasonable and clearly communicated, and the staff showed me genuine care and compassion. Nobody has a pleasant experience at an urgent care. It's like going to the DMV, except you're in pain and spending half your paycheck while you ponder how our healthcare system got so messed up. But in my experience, this is about as good as it gets.

I was experiencing dizziness in my head, along with feeling pressure behind my eyes. I didn't feel i needed to go to an ER which was closer. Smooth,quick service by great friendly staff. Which i feel contribute to me immediately start to feel better. Easy to find an appointment online. Thank you

I had a superb experience in this location. The wait was not long and everyone was professional. Kimberly was amazing and we completed my appointed we ease. She deserves much praise as she was handling multiple things (phone calls, door, new patients) all at once by herself. A true leader. Because of her, I would definitely go back to that location.