Cape Fear Valley Medical Center

. The ER is understandably loud, but employees laughing and carrying on with each other should not be a disruption to patients. I heard a conversation about dating men; their looks were good, but their personalities were not. Also, this is a big one. Why doesn't each ER room have an IV pump? That should be standard. My son's nurse (Sam) was not warm and fuzzy, but he was extremely efficient and knows his job and does it well. I got the feeling that he sensed that I (mom) was stressed, and he wanted to leave me be until he needed me or wanted to give me information. Anyway, he had just finished one bag of medication and went to get another. He threw away the IV tubing (not to mix medications). While he was gone, someone came and took the IV pump. Sam had to go find another pump. This is no

Took my daughter to the er at Hoke 2/2026. We arrived around 8:30 pm. The waiting room had a few people in it. I know it is based on the severity of the order in which they see you. There is no reason in this world that we should have been there until 6:30 the next morning. Stop buying up all the clinics as well as building new ones and hire more staff or give the ones you have a raise. Maybe we could receive better and faster care. My daughter has Lupus which I did advise them and not once did they say her symptoms were a Luous flare. They told us all test were normal and to follow up with PCP. CFV do better. I could have taken her to Duke and had her seen and been back home faster then what you provided. So disappointed.

First and foremost, I want to say thank you to Dr. Scarlotta and her entire team. From the nursing staff, to the anesthesiologist, all the way to the check-in staff in Short Stay, everyone was absolutely amazing. The entire experience felt truly heavenly. I was cared for with so much kindness, professionalism, and compassion, and I am beyond grateful. Cape Fear Valley Medical Center, you truly outdid yourselves with such an exceptional team. If you’re looking for an outstanding gynecologist in the area, I highly recommend Dr. Scarlotta. You will not be disappointed. 10/10 experience. She is one of the sweetest and kindest people, and her warm personality immediately makes you feel seen, safe, and genuinely cared for.

I came to the ER tonight by ambulance because my son was experiencing seizure-like activity. His entire body was locking up, he couldn’t speak during the episodes, only in between and it lasted for approximately 30 minutes. I even had videos showing exactly what was happening. Instead of being upfront about their limitations, we were placed in a room for hours with very little communication. The nurse who checked on my son was dismissive, cold, and made us feel like we were an inconvenience rather than a family in a medical emergency. There was no compassion, no reassurance, and no sense of urgency. After 5 hours hours of waiting, I was told that they could not help him because the hospital does not have an EEG and that he would need to see an outpatient neurologist—in 2 to 3 weeks. Hearin

An unexpected extended stay was made much easier by the staff. I only had one staff member that did not want to provide pain medication when needed and did not listen to me. Everyone else was amazing. Shout out to Jessica, Summer, Faith, Christian, Darryl, Connor, Joyce, Joe, And Rick. Some were PT, aids, students, nurses, food staff, cleaners, all across the board. And I appreciate each one. Kevin could use a little extra in service training to learn to listen to his patients and find some patience and caring for those on extreme pain and fear of not knowing what was going on.