Brookside Healthcare Center

Brookside has been a great partner to work with our Hospice Team, The floor staff are always helpful and friendly, the house keepers and custodians are fantastic and do a great job keeping the facility clean and neat. The DON Andi does not hesitate to put a hand out to help and goes above and beyond with customer service, her phone is always on. The Admin Stacy is wonderful and responsive. We recently received a call from a family member who lost a loved one there, she reported that Dignity Care Hospice Team was phenomenal and she couldn't have gone through losing a loved one without the team, she also recognized DON Andi at Brookside as well who took the time and looked up everything she wanted to know on the computer amd was so patient. Dignity Care and Brookside make a Great Team!

A long over-due big shout out to the administration, nursing staff and all the wonderful aids. My husband, a Vietnam Veteran, was admitted mid October 2025. From a smiling face who welcomes me each day at sign-in to constant conversations with the head of nursing and to the good folks on the nursing/aides team, my husband has received excellent professional care. It is a testimony to Brookside’s leadership team that has created such a positive environment. It shows each day through the good folks who care for residents with such grace and devotion to them all. It is very reassuring to know that when I cannot be here, there’s an entire team of professionals who always have my husband’s comfort and well- being at the heart of their efforts. I will never be able to thank Brookside enoug

If you have an organization that is looking to do volunteer work the fourth floor of this facility could really use some cheering up. The staff are friendly but completely overwhelmed. Brookside has taken on way too many patients and don't have near enough staff to provide adequate care. The building itself smells terrible and is extremely dirty. Luckily my dad was only here a few weeks. I feel terribly for the patients who live there long term.

Never. Ever. Ever. leave your loved one here. Ours was there only for a respite stay while we went out of state to check on other family. We arrived to pick him up to find out that no one knew his name (he has dementia and aphasia and can't tell you). He was being called "Carl" and other names. The name tag on the room entrance said a different name entirely. His dentures had ten days worth of dried glue in them, had never been cleaned, and didn't even fit in his mouth correctly. Staff made visible gestures and audible sounds of disgust when touching denture supplies, claiming "eww, no one even has those here". <by observance, we noted that others around either had some natural teeth or nothing at all> Dad was filthy and all of his bathing supplies were unopened, as were his denture cleani

I’d like to give some well deserved recognition to Rikki Perkins. When my parents was under her care she went well above & beyond! When I first met her she was covering the front desk she had such a warm & welcoming presence that made me feel okay with my Parents being there. I had two parents at the time with Alzheimer’s so it was very hard at first. Soon after Covid happened and when the Governor put the lock down into effect it really changed our Lives. We was at the Nursing home at least twice a week to not being able to see them at all it was one of the worst times for me & my family. But Rikki would take a lot of her personal time to go up to there floor and would FaceTime us so we could see & try to talk to our parents, she would make sure they would be at the windows on the forth f