Brookdale University Park Skilled Nursing

If no stars was an option I would have opted for that. The Birmingham location is horrible. The nursing staff don’t care about patients. The director of clinical services doesn’t care what the nursing staff do. They don’t like to be asked questions. They don’t answer the phone. They don’t know that a fall risk patient shouldn’t be left unattended. They lie and say they provide assistance for ADL’s and don’t. If you act like you care about your loved ones therapy care plan they make sure to do therapy when you are not around. If you can’t stay 24/7 with your loved one I wouldn’t waste time sending my them here trusting the will care for a patient. Not clean. Diet restrictions they don’t care. Just piss poor attitude and it show in the quality of care.

Don’t let the beautiful building and area of town fool you. I wouldn’t take my dog here. My mother was here for skilled nursing and rehab for 20 days. With the exception of a couple of nurses the care was awful. She was yelled at by staff to get up and go to bathroom with no assistance and some help was ugly to her which I did address but I was very disappointed at the lack of care, bad attitudes and not enough nurses. Oh and when I brought her home I found a very bad bruise on her upper arm from being grabbed and pulled on in the bed.

Update: The response from the facility is total BS. No one ever contacted me to discuss the issues we had leaving me to believe they really do not care one bit about improving. If you love your family member don't send them here. The employees act like they hate their jobs, don't want to be there and are doing you a favor if they actually do help.

My mother was only there 3 months. Susan Potts was director at the time. They lost my mother's partial, they could not match outfits for my mother. My mother had beautiful hair. I would pay a private person to come in wash and blow dry her hair. I went one Saturday morning to find my mother in tears. They had just set her in shower and got her hair wet. There were specific directions for the medical staff that they totally ignored. They would lose her clothes, food was horrible. I watched many people lose love ones due to neglect. The health dept. Put 15 tags on the dining error. The woman over the dinning area was in cahoots with Susan Potts. Do Not put your love one there. Kathey

Brookdale Senior living was a life saver for my Brother and I. My brother went through 3 Surgeries in 3 weeks, just to end with a full Amputation of toes, foot, ankle and leg. We arrived here and the care that was provided by this entire Staff was so Amazing and Uplifting. it truly was the game changer in our lives during our 19 day extensive stay. I would recommend this Rehabilitation Facility to anyone that has a family member that needs love, comfort, Support and Help with getting back to Independent living or Assisted living. Where Do I start: let me began with Ms. Patsy Gann, Healthcare Administrator who made my Brother and I so Comfortable with her hands on open door welcome and policy. Then the greeting from Princess Pippen, Director of Clinical Services was hands on with love and