Brain Center of Hudson Valley

I am extremely disappointed with my recent experience at this neurology office. My father had an appointment scheduled more than five weeks in advance. I coordinated time off, travel, and expenses to ensure he could be seen. I traveled from North Carolina and spent over $600 to bring him to this appointment—only to arrive and be told it had been canceled. We received no phone call, no voicemail, no email, and no prior notification of any kind. They said they called and when I pressed about when and what number they called, I was met with vagueness. For a medical practice—particularly one handling neurological care, where patients and families often plan extensively around appointments—this level of communication is unacceptable. What was even more frustrating was the response afterward.