Bonterra Transitional Care and Rehabilitation

It has taken me time to gather my thoughts about everything that happened while my mother was in this facility. I’m writing this as her adult son, in the hope that it helps other families make informed decisions. I won’t mention names, but I will speak honestly. I want to start by saying there are three women who I experienced—who are absolute angels. They truly care about the residents and take their work to heart. I’m grateful for them. My mother, who is in her 70s, was placed in this facility after being discharged from a local hospital. The communication was great during her time there. I received calls about any issues with her, no matter the time. My mom has always been someone who complains a lot and can be difficult. Because she has memory issues and has now been diagnosed with d

My brother was at Bonterra for rehab and it was a great experience for him. We were very pleased with the care he received, the unit Manager Adrienne Jenkins, was a pleasure and she always returned my calls when we had questions.

I'm here , so far so good but one cna has pushed of changing me. But Ms. Nikki is very caring and helpful and overworked.

My father (Mr. Lynch) lived there for 2 years and 5 months and I was very pleased with the staff and care given to him. They made sure that he was clean, shaved, fed, clothed and comfortable. He passed last week and I just want to let everyone know how pleased I am with the care given to my father. Ms. Jackie, Ms. Katrina, Ms. Rochelle, Ms. Gwen are a OUTSTANDING! (just to name a few).

I honestly suggest to anyone who has a loved one that they would want to see taken cared of around the clock, fed great food, & properly bathed .. to NOT send their loved one here. This place is so unprofessional, they rudely advise all family,friends to contact the facility a hour prior to visit your loved .. just to still have to wait a hour or more to see your loved one. My father was not eating properly, he would complain about being fed the same thing everyday. Also, someone was taking his personal food/drink items we were allowed to bring for him and to be kept in his sleeping area. The staff theirselves were rude, uncaring individuals. My father wasn’t completing his PT & other therapeutic exercises to assist with regaining full strength and control again from suffering a stroke li