BioPlus Specialty Pharmacy

Do not use this specialty pharmacy if you need your medications quickly. I cannot get my prescriptions sent out despite at least 7 calls to this pharmacy over the past 2 weeks. No one will take my payment, and there is no way to call the pharmacy directly. Multiple times they have said they will call me back for payment and they never call me back. I end up waiting on hold multiple times and never get anywhere. Finally I was able to speak to a pharmacist this morning, and after several business days of them having the last of 3 Rxs (since middle of last week), she said it still wasn't ready for the pharmacist to review. I asked for her to please do what it takes to get it done now, and she said she would take care of it and call me back, but I'd heard "I'll call you back" before and got bu

I receive Olumiant from them, not by choice, as they are the only specialty pharmacy contracted by my insurance (so much for the free market). I have received 7 fills of this medication, and not once has the medication been filled without issue. Every month, I spend upwards to an hour on the phone, over the course of a week, to try and have my medication filled. Every month I get assurance that my prescription will run without issue, and every month I am left disappointed and stressed. I will receive no fewer than 5 phone calls saying my medication is scheduled for delivery, only to have the delivery day come and go, or have someone call me and say there was an issue processing. I had a supervisor (Cathy) who supposedly put explicit directions on my profile for how to process my refil

Do not use Kroger specialty pharmacy. They are the worst at communicating the worst at getting you your medicine delivered. I’ve missed several of my infusions due to their poor communication. There’s no urgency they do not care and the sadder part is is I work for Kroger.

Today is my first shipment from Kroger. I am honestly surprised at how friendly everyone is. There was a shipping mixup and I should have received my package yesterday, but I didn't. I called and spoke with a lady yesterday and she spent several hours figuring out exactly what happened to my shipment. Her customer service skills were amazing. She even stayed in the office for an extra 45 minutes talking with Fedex trying to get me my package sooner. Then today I got a call about my medication since it's new to me. She spoke with me for a good 10 minutes making sure I had no questions. She went over all the side effect and precautions I need to take with this new medication. She was super nice. I would highly recommend them!

There should be an opportunity for 0 stars, and I hate to even have the word "Star" in this review. This is by FAR the worst online pharmacy I have ever dealt with, this is the 2nd month in a row that my prescription hasn't arrived. The worst part is there is ZERO communication that there's any type of issue, you have to call them after you find out that your prescription wasn't delivered. My advice to anyone is that if you have a life depending drug that you need, shop somewhere else because there is no guarantee that you'll get your Rx's on time! There is zero customer service, they refuse to transfer you to a manger to resolve the issue. I have written twice already and no answer. There is zero accountability from this company, none whatsoever. Untrustworthy, disgraceful, I'm transferri