Bernard & Millie Duker Children's Hospital

We spent most of our day at AMC Children’s ER, and I just have to take a moment to say how truly wonderful every single orderly, nurse, and doctor was. The care and attentiveness they showed made such a stressful situation so much easier. I’m so grateful that we have a children’s ER close by—it makes all the difference knowing our kids are in such capable and caring hands.

Now that I am recovering from the shock and trauma of my experience at Albany med children’s hospital, I will say that anyone with a very ill child who doesn’t know what is wrong with them should not go to Albany. Go to Poughkeepsie, Boston, Westchester. Albany med allowed residents to take charge of a very complex and rare condition which was clearly not within their skill set. They overloaded my child with fluids (11lbs in 7 days) , didn’t take daily weight or measure fluid intake or output, drew blood 2x daily, did not treat the actual inflammation causing the illness until 10 days after admission and almost drowning my child in IV fluids which they claimed was edema from the inflammation…that they delayed treatment for. I had to call rapid response while there to get an attending docto

This is not on the nurses or doctors — this is on hospital administration and leadership. There is no organization, no capacity control, and no accountability. Too many children are being allowed in without enough beds or rooms available. Families are then shuffled between different waiting areas, which feels like a psychological tactic to make it seem like progress is happening when it’s not. We were there for almost 8 hours. Eventually, we had to swallow our pride and agree to have our daughter’s tests done in front of everyone, and receive her results publicly, simply because we did not want to wait any longer for a room that clearly was not coming. No family should be put in that position. I understand there is a staffing shortage — but if administration knows this, then they should

If you actually need care. Try somewhere else. The Dr, NPs and the staff were great, but they are severely understaffed. It should not take 3 hours before waiting to be seen by a NP and then another 1.5 hrs to be discharged. Thankfully my son did not need to be admitted, but when your Pediatrician suggests going to ER, and this is the care you receive. Think twice. Albany med Admin this review and rate is on you. Do Better, this is borderline malpractice, when you cant even be seen by NP or Dr for 3 hrs. The total time seen by Dr was 10 minutes, all the staff was able to tell me last night from 545 PM to 1015 PM was we are short staffed and apoligize for the wait. They couldnt even give me a time frame and we were in a triage room because no beds were available. Albany med admin needs to

So angry my daughter was transported by ambulance due to falling on a stick and a hug nail like thorn was protruding out of her wrist. We were then taken off the stretcher from the ambulance and placed in the waiting room for 4 hours and waiting. Being told that we are next if more ambulances don’t come in. I’m sorry but since when does someone coming by ambulance become not important enough to be seen immediately. This hospital does not have the ability to care for the young in a timely manner. To sit for 4 hours with a huge nail like thorn protruding out of her wrist. While others are taken ahead of her. Sorry but I feel that this was a disservice to my daughter that required immediate attention and was pushed aside. Hopefully she doesn’t get an infection or something worse from this lac