Baystate General Surgery - Westfield

I recently had a procedure at Nobel and I just want to give a shout out to the team that took care of me. Everyone was so kind, reassuring, and brought their own flair personality wise. I spent much of the time laughing and making small talk to keep my mind off of the situation. It's little touches like that which add to the patient experience, and it's a brand of care that Baystate Health should always lean in to. I hope I dont ever need to return, but if I ever did I know that I'll get the same level of compassion and care.

Let me preface this by saying the vast majority of staff here were absolutely lovely. They did everything they could to help me feel better about my procedure and make good decisions in spite of my intense needle phobia. However, the anesthesiologist absolutely would not entertain the idea of a mask inducement no matter how hard I tried to advocate for myself, which caused me a great deal of emotional distress. I was told whatever they were going to give me immediately after placing the IV would calm me down and even make me smile, but I continued to panic all the way to the operating room. According to my husband, who was present, I was smiling - But I was not okay. There aren't many things more horrifying than hearing someone say 'there's a smile' when you feel like the world is spinning

All the staff here were kind and caring, made me feel at ease about my procedure.