Banfield Pet Hospital

Even though I live in Clearwater, I didn’t have a great experience at the Banfield Pet Hospital located at 2625 Gulf to Bay Blvd. Because of that, and based on friends’ recommendations, I started scheduling my appointments at the Banfield Carrollwood location and it’s been a completely different experience. The service here is always very professional, from the friendly front desk staff to the care team in the exam rooms. Every doctor I’ve met has been attentive, clear, and transparent when explaining procedures, options, and costs. During my last visit on October 9th, I was only planning to do the comprehensive exams, but one of the female doctors (an Asian veterinarian, sorry, I don't reminder her name) kindly informed me that my plan still included a dental cleaning that I would lose wi

I was called to schedule for the annual comprehensive exam for my cat, this was my first appointment with this office since moving. There was a little bit of a wait at the desk but that’s okay. The staff came off to me as dedicated, nice people and that’s important when leaving my pet in someone’s trust. Dropped him off super early in the morning for a couple hour exam. I just made it back home before I was called back to pick him up because he was “difficult” and bloodwork couldn’t be completed. For record, he’s pretty easy going in every appointment I’ve taken him to, but this is his first time at this office, a drop off, and his experience before was a nurturing (not a combination for success). But going into it the most I’m thinking is I’m dropping him off for an exam without much els

Sherri (apologies if I did not spell her name correctly) was possibly one of the kindest and most educational CVT I’ve ever interacted with. I also appreciated how kind she was with my sweet boy, Kaijū.

New customers BEWARE! This Banfield location is extremely unorganized. I had an appt yesterday at 4:30p. Arrived 5 mins early. The receptionist didn't know how to process 1 bag of dog good which held up 3 customers including myself. After all customers were helped and on their way a phone call came in. The receptionist will tell you she's with a customer can you please hold, but meanwhile no one was in front of her she just needed to put the call on hold. Why lie about it, why not just say, may I put you on hold. Right there i knew that office was not for me. Finally, at 4:50p I get called into a room, the tech asked her questions and then took my puppy to the back room. After another 10 mins the tech walks in and says the vet will be with you shortly. I told them I had an appt to get to a

Banfield Carrollwood is very unorganized. I made an appointment online through their website for my Ill dog and received a confirmation email, and the next morning they call and say they cannot see me but I can drop the dog off and they could see him whenever they had time but online I selected an in office appointment but after talking to Noreen they only have one vet and no in office appointments at all for days but the website shows in office appointments. Seems like an easy fix to me to block appointments that aren’t truly available and that would save a lot of headaches for all trying to make appointments. Noreen basically told me I should go somewhere where else. I have been taking my dogs there for over 11 years and they couldn’t care less, no customer service at all and truly don’