Avella Specialty Pharmacy

A very fine appearance and very satisfactory when picking up the prescription. However, the response time is very bad and the two times I attempted to use them, I dealt with a chap named David who always provided an excuse to why they could not perform...So , I transfered ;my prescription to another pharmacy who had better customer service.. If you have ample time, I am certain this pharmacy will be fine.

I am a long-time customer of Avella, and regrettably , I am forced to give this 1-star review for the Scottsdale location. The compounded prescriptions are high-quality but completely inaccessible thanks to systemic ineptitude in their follow-up service on refills. On 3 separate occasions (refills 6-months apart), Avella~Scottsdale's order system & service staff have failed to responsibly follow-up on their side of fax'd requests to doctors and/or adequate compounding staffing. This led to prescriptions being held up for nearly a month, requiring a client to suffer through weeks of reduced or no proper levels of prescribed medications. My most recent disappointment has forced me to go for 3 weeks without my prescribed medication - due to their inability to discern that they had the complet

Here is my experience. 2013 For several years I got my HRT from this pharmacy. This summer I had hot flashes day and night. In September I was retested by my doctor who said I had no estrogen in my system which means the cream I was taking was no good asI took it correctly and regularly every day. I took the container back and asked for a refund which doesn't seem like a big deal but it was. The local office could not help me. I wrote to the national company who ignored me. I called the national company who routed my call 25 miles from my house but at least he was helpful. About 10 phone calls later I was still playing telephone tag with people. A man named from my local pharmacy named Jason returned my call and left a message to call him. When I returned his call at the phone number left

The mail order side of their business is horrible. I turned in a prescription Thursday afternoon and called Friday morning to reiterate my medication runs out Friday night and needed it refilled and delivered by close of business. No problem they said so nothing delivered Friday as promised. I called Saturday morning to see what happened and was told they don't do same day delivery but will call later that day to setup a delivery time. 1pm rolls around and no one has called so I call them. They are closed. I call first thing Monday morning and was told if no one has called to setup a delivery time by 1pm to call. No one called so I call them again. Was told they would deliver by the end of the day. I hung up and 20 minutes later I get a call from the same person I had been talking to stati

Completely unprofessional and unreliable. They made multiple mistakes filling my prescription, then decided they would rather throw away my prescription than fix their mistakes, right in front of me. With all of the compounding options in the Phoenix area, there is no reason to waste your time or money with this embarrassingly unprofessional pharmacy. They cannot be trusted or relied on, and in the pharmaceutical industry, those are terminal failings.