Avel eCare

Andrea Pham was involved in a telemedicine consult during an emergency department visit for our minor child following an accidental ingestion of a prescribed medication. The interaction felt abrupt and adversarial rather than supportive. Based on the limited information available at the time, the focus appeared to shift quickly away from medical reassurance and observation and toward procedural escalation, which significantly increased stress during an already frightening situation. A report was made to Child Protective Services, and CPS later concluded that no negligence or abuse had occurred. While I understand the importance of mandated reporting, the manner and context in which decisions were communicated left us feeling treated with suspicion rather than as parents seeking help in g

Erin, the RN supervisor does not know how to treat people. I’ve left a review before but it seems like you’ve had it taken down.