Autumn Lake Healthcare at West Hartford (The Reservoir)

I can’t say enough about the care my mom received in the short term unit. The communication and care from staff, nurses, PT, OT were amazing. The beautiful facility and warm, positive environment was a pillar in my mom’s rehabilitation. I felt I always had an open door as her caregiver to ask any questions and be part of her healing process, yet knowing I could rest easy knowing she was well cared for. I have nothing but gratitude for the whole experience. Highly recommend .

After my mother's back surgery in early 2025, we were nervous about finding the right rehab spot. Autumn Lake Healthcare exceeded every expectation and truly felt like a warm embrace during a tough time. From the moment we walked in with its clean, homey rooms and beautifully maintained grounds – put us at ease The staff here are absolute rockstars! The nurses were attentive and kind, always checking in with genuine smiles and quick responses to any needs.

I can't say enough good things about Autumn Lake Healthcare. My mom has been receiving rehabilitation therapy here, and the experience has been exceptional. The staff is incredibly caring and professional, and the administration is very supportive. My mom is genuinely happy and making great progress in this facility. I highly recommend them to anyone in need of quality rehabilitation services.

My mom stayed at Autumn Lake for three months after a very serious surgery. My siblings and I visited every day, so we saw firsthand how dedicated the nursing staff is. Twice, my mother’s life was saved because the team recognized critical warning signs and made the decision to rush her back to the hospital. If they hadn’t caught those signs, she would not be with us today. We have experience with three local facilities, and Autumn Lake is by far the best. Roberta and the nurses she employs — Margaret, Mira, and Luna — were true angels. My mom was a very complicated patient, and thanks to their commitment and care, she was able to successfully complete rehab. The food is honestly terrible, and that’s the one thing that really needs improvement. But knowing that, we simply kept food in th

My son-in-law is a patient there he just got there yesterday which was Friday February 13th 2026 today is Valentine's Day 2026 he was in that room all morning nobody brought him breakfast or lunch it was 12:36 when he called me and he's still waiting on pain meds for today I don't understand what kind of program you're running you guys got to do better by your patience he's a diabetic had surgery on both his legs can't get up and do for himself he's being ignored and neglected in less than 24 hours if you can't take of him please just send them back to UCONN they can find another facility for him