Austin Springs Spa & Salon

I received a gift card and went for a deep tissue massage here for the first time. I was a little nervous because I had read mixed reviews, but honestly I had one of the best massages I’ve ever had. Keshia was amazing; she listened to what was bothering me and really focused on my areas of concern during our time. Her pressure was perfect and she was extremely personable. The whole spa had a very relaxing atmosphere and I loved using the dry sauna at the end. I would highly recommend this spa whether you live here or you’re just in town visiting and staying at the Carnegie!

Took my daughter and granddaughter for a manicure. Alyssa was wonderful,she did an amazing job with the princess mani making sure my granddaughter felt pampered. I would highly recommend booking with Alyssa , she's great.

I am a regular at Austin Springs and always enjoy my visits. Always very clean and professional. Today I may or may not have proposed marriage to my nail technician. THE BEST pedicure I have ever had. She was amazing, all I could think about during the pedicure is how much I didn’t want it to end. If you want a beautiful finished product and feel amazing during…ask for Tonya. She is officially my new favorite tech! EDIT TO REVIEW: I just had my second manicure with Felicia. She is so professional and can slay a natural nail look! They look amazing! I so relaxed during and after. Hands down best manicurist in Johnson City. You all will not be disappointed if you get either of these ladies!

I received a Swedish massage by Matt. Not that I go that often, but I have always had issues in my neck and shoulder. He was the first person to actually release that pain. I very much appreciate Matt and his services. Thank you.

I received a gift certificate for a 30 minute classic facial at peak pricing. I provided the gift certificate number to book the appointment. After the appointment was finished, I was told that they were charging an extra $10 because of price increases. Showed them my certificate, which did not list an amount but a service and an expiration date of December 25, 2025. They said they could not alter the amount and I owed $10. Asked why I wasn't informed of the price difference when I booked as I couldn't see the amount the certificate was purchased for but they could. They said they notified everyone on their mailing list when the prices increased; however, I am not on their mailing list. I argued that the certificate should be good for the service stated until expiry. They countered by sayi