Atrius Health Watertown

I had accidentally gone to the Watertown location after booking at Kenmore, and the internal medicine staff was wonderful! They helped me see a NP at the location within only a few minutes. The NP I met with, Dimitri Lamisere, was kind, thorough and polite, even though he was taking time out of his day when I didn't have an appointment at the location.

It was a nightmare getting a referral. My husband lost days of work because of a pre-scheduled appointment at a clinic he had chosen, and which his insurance covered without any problems. However, the referral department refused to send the necessary information because "they preferred that we use their network." Endless phone calls, a terrible experience. The doctor was very nice, but the referral staff's actions led my husband to decide to switch clinics. It's not worth having health insurance that you pay for yourself if they limit you to using only the services they choose for their own convenience. I don't think that's ethical.

Highly skilled phlebotomists! We had to get my infant’s blood drawn and had a very negative experience at another Atrius lab. This lab was incredible—they kept my baby distracted and engaged, collaborated with me on the decision to proceed when the vein was hard to find externally, and yet managed to draw blood within seconds of trying. My son never even cried. I strongly recommend this lab for pediatrics!

This place has become a nightmare. Incompetent people at every level when you need someone to help you with something related to your health - and that’s only if you are able to get someone on the phone at all - hope you like hold music. Try any other healthcare provider in the state.

If i can give less than 1 star I will. They don't have enough staff all the time. I had my annual appointment that took me 8 months to have and at the same day they called me at 9:am in the morning to cancel my appointment that i have at 1:00pm, I couldn't answer because I was at work. And they couldn't find an appointment because they are fully booked.