Aspen Dental - West Burlington, IA

I think you have some wonderful peoples working in Aspen. I have been on several occasions, everybody was happy to see me. Hello, how you doing, which is a great thing to do when you running a business, but other than that, we are just fine. I love everybody there we always have a lot of fun and I'd be glade to see them when my appointment time come, they took care of me for all that I need done, they took care of it and with a smile and I appreciate them very much, thanks.

Best dentist I have been to and amazing and knowledgeable staff they guided me through my plan and scheduled my treatments during my first visit. I have been waiting a long time to fix my teeth they made me feel important and their equipment was updated and futuristic. 5 stars!

My cleaning visit was good but 2 days ago my upper plate cracked while eating supper. Yesterday I took my upper plate to Aspen to have the repaired, later that day I picked them up. I never noticed anything wrong with the upper plate until I removed them to clean them. Large piece missing where they were repaired.

The work they do is good however, when I had my wisdom teeth removed, we sat down and went over the cost item by item and figured out what I would pay out of pocket and what my insurance would cover. Fast forward about 6 months I start getting calls from a debt collector. Turns out my insurance didn’t cover it (I disputed that and they ended up paying) and aspen dental made ABSOLUTELY 0 attempts to contact me or let me know what was going on before they sold my debt to a collector.

I made an appointment, I waited to be seen for about 20 min. My paperwork had been done ahead of time. *Nobody told me about the excessive x-rays they were going to take of my mouth. I have been to the dentist in my life many times & to different dentists. None of them needed a full 360 of my head & about 17 separate x-rays of my mouth. Additionally, the x-ray tech was unfriendly and I didn't know what was going on. I waited to be seen by the hygienist who didn't clean my teeth. They only estimated my level of gum recession. At least she was nice. *Then, I waited 45 min. for the dentist. My simple appointment was almost 2 1/2 hrs. 17+ x rays, rude technician, nothing was accomplished. By the time I left, I was livid!