Ascension Columbia St. Mary's - Grafton - Urgent Care

Woah woah woah. Just a caution to those who have not been to this Aurora Urgent care clinic. I am sure the 1 star experiences are valid. As for me, my experience has been 5 stars. I have been going to this location consistently for 7 years now. My experience has been great. Just a word to the wise people are more likely to leave a negative review and comment than a positive one. People LOVE to vent when they are upset or angry and often times don’t share their opinions if it’s pretty neutral. This urgent care clinic has been wonderful to my family and I. It has supported my family and my needs consistently and appropriately since 2019.

Care was fine, but the billing is very dishonest. Ascension's online estimator quoted $300, this aligned with my insurances's estimate as well. However, they failed to let us know they partner with EMS which charges additional fees. In total we paid almost $1000 out of pocket (after insurance adjustments) for a quick visit for some antibiotics. Similar visits to other urgent care facilities nearby on the same insurance for the same issue have cost just $300. I've spent over 20 hours on the phone (mostly on hold) over the past 4 months trying to get Ascension, EMS, and Blue Cross to figure this out, and everyone tells me to talk to the other and ultimately conclude the codes are accurate and this is the price of care at this facility. Please avoid this clinic unless you know for sure

The providers that are contracted through ascension, emergency medical specialists, have fraudulent billing practices. I was told that my insurance was billed and the claim was denied. Only for me to then call my insurance company and be told that a claim was never submitted. EMS then tried to deny this and say a claim was submitted, but had no proof. This is the second time this has happened to me at this facility.

Took my partner in for a tick bite. The nurse told me “I’ve been doing this for 35 years and this is not a tick bite.” She did chest x-rays (zero respiratory symptoms by the way) and wanted to do a Covid test which we declined. Gave him low dose of antibiotics and an antibiotic cream and urged us to go to the ER. We went and got a second opinion the next day as he was showing no signs of improvement. The new nurse confirmed it was a tick bite and was given the correct antibiotics and was feeling better within 2 hours…I hope that nurse learns to listen to her patients.

I had a pleasant and fast experience at Ascension Columbia St. Mary’s Urgent Care in Grafton — the staff were kind, and the care itself was efficient. However, the billing practices are incredibly misleading and need to be made far more transparent. Be aware that this location (and possibly other Ascension urgent care centers) uses contracted providers from Emergency Medicine Specialists. This means you will receive a separate bill from those providers, in addition to the facility charges — none of which was clearly communicated at check-in. The facility charge for simply walking into the building starts at $1,200-- this does not include care, tests, or truly any services whatsoever. This level of facility charge is something you would see for an actual emergency room, which this is abso