Arcadia Care at Aledo

If I could give zero stars I would. Since they changed owners this facility has declined drastically. My grandmother was in the memory care and was hit by a staff member going through the door not once but twice and the second time ultimately ended her life due to the injuries she sustained. My grandfather also lives there but not in memory care. He has issues with blood flow to his legs and feet. He had an infection that he was treated for. The staff obviously did not check on his foot where the infection was until it was so bad that now he is facing amputation or worse. If you trust people to care for your loved ones with dignity and compassion do not bring them here. I'm not one to leave reviews but I feel that anyone looking for a skilled nursing facility should know this informati

My sister hasn’t been there a week yet and It feels like we’re a big family. They’re concerned about everything that will make her happy and professionally cared for in the facility. Very family oriented. Great place

Walked in to see my mom and witnessed a CNA telling a resident that seemed very confused "let's not act like a two year old." Even though they are not cognitively all there words still matter and these are adults. Mom has been here about a week now and after asking 3 times she finally was showered today. I really thought this was a decent place until my mom told me that they left her on a bed pan for 30 minutes, the long waits to get someone to answer her call light (30 minutes!), oh and today having to wait almost an hour and a half to get someone to help her to the bathroom. I have complained to the head nurse and director Kelly and Tina and all I hear is a bunch of excuses but no action. The place is filthy and smells like urine, the food is horrible like you wouldn't want to eat it you

This place is horrendous! If you have any control at all, DO NOT place your loved one here. Specifically the memory care unit-horrible! It looks like poverty level with disgusting rooms, paint from god knows when (knowing this place it probably has lead in it). The beds are old as dirt too, and they are more like hospital gurney, and they are provided one little sheet type thing. Do not buy them anything of value because the staff doesn't pay attention at all and my Dad's stuff was missing every time we went in to see him. They called it "going shopping", referring to the patients with dementia/Alzheimers who just go in and out of rooms and take stuff. I understand that part cant be controlled, but staff should be more aware and make sure people have what they need. My dad worked a good jo

If I could give negative stars I would! This place needs shut down completely!! The knowledge of staff job titles needs revision. Staff has no idea what they are doing or supposed to be doing, and they are full of excuses and or that’s someone else’s job. They have inadequate and poor care for their residents. Staff shortages and poor staff attitudes. Building safety issues and lack of cleanliness is concerning along with bugs in residents rooms. If you have family in this facility I hope you are checking in on them regularly. I’d transfer them to another facility immediately!!