Arbor Springs-West Des Moines

Our mother was at Arbor Springs for 18 months. She started in skilled nursing after a fall and then moved to long term care. We visited several times a week and really got to know the staff and see the amazing care they provided to everyone. We were impressed and comforted that our mom was getting the best care possible. Dementia residents are a challenge and vary widely in their condition and needs. The building is organized into wings and gave it a small community atmosphere. There is a central area for group activities. Support staff (mental engagement activities, housekeeping, maintenance and more) were engaging and very good at their job. Calling residents by name. Administrative and nursing informed us when health changed and what they were doing in response to it. CNAs

I took a tour of Arbor Springs to place my wife who has late stage Alzheimer’s. I was shown a room that was available & the person giving the tour said my wife should be able to move in immediately. My Hospice nurse called to make arrangements & they were told the room was not available because they were reserving it for a possible rehab patient. After hearing this second hand I met with the administrator, head nurse & person who gave the tour. The administrator said it was a financial decision for the benefit of the facility because they would make more money on a rehab resident than an Alzheimer’s resident. It’s funny they advertise themselves as an award winning facility devoted entirely to the care of persons with Alzheimer’s disease & related dementias. It appears there is more emphas

Our family can't say enough good things about Arbor Springs. Our mother spent the last six months of her life at Arbor Springs and we feel blessed she was able to spend it with people who truly cared about her. We appreciated the honesty and integrity of the staff. It's hard to lose a parent, especially one struggling with advanced dementia. Arbor Springs made the end of life process so much easier. We would recommend it to anyone. We miss all of our Evergreen friends......

I would recommend this facility to anyone who has a loved one with dementia. I spend a considerable amount of time at Arbor Springs. The staff here are helpful, caring and understand the challenges of dementia.

Our Mother has been a resident for a few months now and we are so pleased with the care she is receiving. The staff and administrators have gone above and beyond all of our expectations and we couldn’t be happier. My Mom is happy, healthy and safe and we highly recommend this facility ❤️Thank you Arbor Springs