Anchor Post Acute

My family and I have tried to give Anchor Rehabilitation in Aiken the benefit of the doubt for several years, but after our most recent experience, I can no longer stay silent. My grandmother has been admitted to Anchor a few times over the past few years, usually after short hospital stays. Each time, we hoped the care would improve — but this last stay was heartbreaking. She was there for about two months and wasn’t eating, yet staff never seemed concerned enough to look deeper or help us understand why. We had to constantly advocate for her, schedule her specialist appointments ourselves, and push to make sure she received the care she needed. The communication between the nursing staff and doctors was extremely poor. Even when important instructions were clearly provided in advance,

Staff is awful. My mom had open heartsurgery last Tuesday, got transferred her last night. Been left to pee herself twice in less than 24 hrs because nurses will NOT answer the call when she calls for them. I was there over 8 hrs today and not once did I see her nurse come in. She was sent here for rehab and has been left to rot in a bed. No one has helped her shower and apparently that only happens twice a week. I was told by a staff member that the 24/7 residents are treated worse. Im honestly scared for my mom to even be here. Im scared shes gonna try to take herself to the bathroom and shes going to fall or cause damage to her sternal wound. I can't afford to keep calling out of work because people are refusing to do their job. Directors office had a sign on the door all day that she

The food and food service is terrible. I eat in my room until i can walk better and my food is always cold when they leave it for me. Sometimes I can get my plate reheated and other times they tell me they dont have a microwave. ? Most of the nursing staff is okay, some are excellent and others should not be nurses. Rehab is wonderful and since thats why I'm here, i try to just focus on that. Many, many improvements could be made.

4 weeks of h-e- double hockey sticks. Room floor dirty I had to go find a broom to sweep, put a diaper on my mother that could go to bedside pot with assistance but they told her she uses the pot too much. One of the male nurse with curly hair dropped her medicine and brought the same ones back because I helped him picked them up and bent one of the capsules to see if he would bring the same ones back and he did which they all went in the trash. A therapist reported to head nurse that a camera was in the room and I received a message to come remove it but prior to head nurse calling me demanding me to come remove it (which my mother told the therapist she has a camera in her room at HOME) she didn’t investigate and once I got there she claims it’s still be investigated and she’s trying to

Overall I think the place is way understaffed for the number of people staying here. Some of the nursing staff and CNAs need to be retrained in what their actual job us and how to be more pleasant with the patients. Two of the best CNAs are Karen Dandy and Debbie Lackerson. They try to take care of the patients needs above every thing else. They show compassion and actually care about the patients well being. They both should be rewarded for a job well done by going over and beyond what is expected. The people in the therapy section are really wonderful and try to be as helpful as they can be. They try to get you ready to lead a normal life. Overall the place is fairly clean but the food is bad. My food arrived cold and not what was on the menu. Complaints were ignored completely