Amerita Specialty Infusion Services - Colorado Springs

My antibiotic infusion meds are late. No one answers the phone. They don’t respond to messages. They promised to send a message with fed ex tracking info but didn’t. They must be terribly understaffed.

Been with this company many years now. Used to be a 5 out of 5 but ever since new management took over or they got bought out and made some staff changes, things have kind of backfired. They are a good company, it's just more difficult because their customer service centers are all over the place now and staff are not familiar with where the patient address and delivery are or the patient's case anymore. Example, you used to be able to call weekly to get supplies and you'd be able to get the same person or close to the same each time, who was familiar with you and your case. Now it's whoever wherever who knows nothing of you or your case because they are in Kansas or Texas or somewhere nowhere even in Colorado! It's like you are just a number now and not a person. It's actually kind of sad

I just went in for my third infusion today, and I wanted to write a review about the amazing staff they have here at Amerita. Every member of their staff is absolutely wonderful, but Sierra has been working with me since the first day and I'm not sure how she does it but every experience I have with her she goes above and beyond. This has been a discouraging time for me, but Sierra has such a positive attitude, is always organized, and always makes me feel at ease. I want her to be recognized for her efforts. Thank you so much (as always), Sierra!

I would give them a zero if I could. After a major surgery we were told they would overnight the equipment and nutrition we would need. FedEx couldn’t overnight so amerita canceled the order!! (didn’t notify us, just made the decision to cancel) After calling the dr office asking why it had not arrived they finally shipped it. It arrived a WEEK late. The machine that was shipped was not checked prior to shipping- it wasn’t charged, it wasn’t cleared out (caused another delay and confusion getting it started) and the charging port isn’t working correctly. This has been so extremely stressful. This is someone’s food! I will never ever use this company again or recommend to anyone. We also had to pre pay for everything - so frustrating!

I absolutely love Amerita . While I dont have any experience with other entereal supply companies, everyone at Amerita seems to go out of their way to make sure my daughter always has everything she needs every month. Katie, the dietician, is absolutely wonderful and never has any problem answering any questions I have, even if the question is an obvious one. Ursula is always on point, calling me every month for our order, going over everything I need and letting me know when it will arrive. If you need feeding pump supplies, Amerita is the way to go!