Alta Gardens Care Center

Alta Gardens Care Center has a great nursing team. From the moment you walk in, you can tell the staff is attentive, organized, and genuinely focused on patient care. The nurses and nursing assistants communicate well, respond quickly, and treat residents with respect and compassion. I really appreciated how supportive and professional the team was throughout the visit/stay. You can feel the difference when a facility has a strong nursing team—Alta Gardens does. Can’t wait to see what the future holds for Alta Gardens!

My mom was staying there from 11/8 to 12/22 after a brain surgery. A few serious problems I have to point out: 1. They didn't follow patient's doctor's instructions. My mom went into ER on 12/11 and was diagnosed with hyponatremia, very low sodium level which was dangerous. She was sent back to Alta Gardens the next day with her doctor's recommendation of checking her sodium once a week. RN supervisor Paul promised to check my mom's sodium weekly but they didn't do it. No followups with me. 2. They didn't take patient's symptoms seriously. My mom has been very dizzy and weak for the past few days in Alta Gardens. She even vomited a few times. They only gave her the dizziness pills that didn't help at all. Other than that, they didn't do further examinations or call me, or consult their ow

I really love the care and treatment I have received at Alta Gardens Care Center. All staff is very respectful, kind and has shown sincere empathy. They ensure to meet and take care of my needs while staying at Alta. Elvira (UM) and Joan (Charge Nurse) have given such an excellent care. Francis (Recreation Director) is very thoughtful also is very supportive with my needs. The Housekeepers, Rehab Team, The management, and all staff is very accommodating and has a great customer service. I can rate Alta's customer service from 9 out of 10. 9 will be the highest...

I spent a few months at Alta Gardens recovering from a bike vs car accident. The facility was fine and the staff was wonderful. I received good care and made a nice recovery with their help.

It's a hit or miss here depending on who you get to speak or work with there. You can tell a few of the staff members care about their patients, but a majority of the time I worked with people who were rude and short-tempered. My mom was a patient there and was miserable. Staff was not attentive. They lost her belongings and medications. They don't return calls when asked. They're busy, obviously, but that is no excuse to be rude to patients and their families either. I have never worked with a facility with staff that seemed to care less about the well-being of their patients.