AHF Pharmacy - Peachtree

i called once, the staff sounds like they are always rushing. I can feel through the phone how they did not want to be bothered with my call. I was transferred and was not able to get my question answered as the pharmacist Immediately transferred my call cutting me off Customer service skills are lacking.

Thorough and professional, and most important timely and will work to find you coupons and with your provider if there any issues with your order. All staff members have shown kindness and discretion. Thank y’all for your support. AF

Horrible experience over the phone with Alicia. She was rude and incompetent. I was told I wasn't able to find out if they *could get my medication until my doctor submitted the prescription.* I said, I'm calling to see if you have it to see if I should transfer it to you. If you don't have it, I won't transfer it. She said she can't possibly tell. Having worked with other AHF pharmacies, I know this is not true, having done this multiple times with many pharmacies, including AHF. She was rude, insensitive, unhelpful, and dismissive. I like to support AHF, but no way with this service from Alicia.

I called Thur 11-18-21 to get my meds refilled, was told I can p/u on Fri. I drove 27 miles to get meds & was told "Can't get them b/c of problem w/paperwork. We will get paperwork & FedEx the meds on Mon or Tues." It is now Sat Nov. 27 and I have ran out of my Juluca. I have called caseworker & Pharmacy to leave messages. THIS IS INCOMPETENT! This Rx is life-saving medication and this Pharmacy knows that!!

Great customer service. Wait times for me, have not been longer than 15 mins.