AdventHealth DeLand Medical Office Building

I had a great experience at AdventHealth Primary Care. The front desk staff and medical assistants were friendly, efficient, and made the entire visit run smoothly. Dr. Hannah Anderson was kind, attentive, and took the time to listen and explain everything clearly.

Advent HealthCentraCare: I came here with my mother two days ago. She was in excruciating pain, incoherent and violently shivering. No one offered a wheel chair when I first entered. The entire staff acted nonchalantly with NO urgency. After carrying my mother myself to the back room… They swabbed her nose to test her for COVID. Handed her a cup of two tylenol pills to which my mother could not even swallow. She can’t even talk!!! When I realized they were just going to sit chatting on their chairs, I asked where the doctor was and they said there was nothing they could do. I made the decision to leave because they were convinced it was JUST a fever. I took my mother out of there and rushed to the hospital. My mother was in stage 3 SEPSIS. She would have DIED in that urgent care.

The RN Cheryl working this afternoon was AMAZING to say the least!! She brought my little one and myself a drink and water and snacks. After a long troublesome day I thank you!

Tyler at the front desk was extremely nice and patient. I was really impressed with how calm his demeanor was, even while dealing with aggravated patrons. He tried to cheer everyone up and kept the whole waiting room smiling by cracking lots of jokes. My partner saw a physician there and was happy with their experience. Our wait was only 10 minutes and he felt listened to by the physician. It was an easy experience.

One star is extremely generous but I don't have a choice as there is no option for a lower rating which would be more appropriate. I was admitted to test for suspected heart problems although I consistently maintained that it was nothing more than sever acid reflux. Over the next 20 hours I was poked, prodded, tested and humiliated every way possible running up a bill of $16,000.00!!! In the process, I had three sever acid reflux incidents which I reported and was completely and utterly ignored. Here I am being evaluated for possible heart problems, I report to the nurse that I am having severe chest pains and the nurse leaves the room and no one returns for over an hour!!! What if I was having a heart attack? I could have been laying on the floor thrashing around and no one would be the w