Advanced Hand & Orthopedics

I am so happy with my experience at Advanced Hand & Orthopedics. Brinn was incredibly knowledgeable and friendly and provided me with additional resources to take home. She made me a custom brace and it has completely changed the way I use my hand and has allowed me to participate in activities that were previously too painful. I had a generic brace prior to this custom one and I am pleasantly surprised by how comfortable my new brace is and I like wearing it. The front desk staff are also very friendly and as someone who has a hard time with fragrances (air fresheners) I appreciates that this office was fragrance free.

I went to Advanced Hand and Orthopedics for extensive physical therapy after having surgery for a severe injury. My primary physical therapist was great, even though I can't remember his name anymore. The other physical therapists there were also very helpful. The front desk staff are very helpful and friendly too. I believe they said the office is wheelchair accessible, but only from the parking lot on the back side of the building, but I never parked there, so I'm not completely sure. There is no elevator and the clinic is on the second floor, so it's not accessible from the parking lot out front. Also parking in the front parking lot can be a challenge at times when it gets full, as there aren't a lot of spaces there. They also told me that they treat dogs sometimes too, which I think

Beware! The elderly woman, i think her name is Lori, is HORRIBLE! This was the closest I've ever come to walking out of a doctors office, in my life! I was referred from OPA, because I needed a hand splint made. The office rep Cristel called, and she was very nice - She told me they had a 12n appt available on 4/28. I didnt think I could make that, because I had another doctors appt. that day at 1:15p. She said If I arrived early by 11:45am, to do my insurances paperwork, then I should be done in 30-40min. Perfect! I arrived at 11:44am, as agreed, filled out my paperwork, took a phone call, filled out their ipad questionnaire, and waited for the doctor. She took me back to her desk at 12:02pm- This is where the problems start! This woman stood at her counter, with her back to me, texting s

Their billing department is either incompetent or exploitative. They charged me $95 for my first visit. This seemed wrong to me so I immediately called both my insurance and another OT office. Both said I was 100% covered. When I went back in the front desk met me with annoyance and argued with me insisting it's what I owe even as I showed them my coverage in app and told them that I'd called my insurance. It took over 30 minutes for her to realize her mistake and refund the charge. At which point I did not receive any apology only, "We're not trying to go after you. It's just all they show us in the system." On top of this they charge you for small devices like finger braces/compression sleeves. The next office I went to had no trouble looking up my coverage and included the small devic

Beware of this place. The therapists are good but the billing practices in our experience were borderline criminal. Especially if this provider is not in your insurer's network, make sure to get the total cost for treatments UP FRONT and in writing. Record any relevant verbal conversations. We were emphatically reassured by an employee of this company at intake - twice - that our insurance would be billed at an amount consistent with an in-network provider rate such that after co-pay and our deductible was met, insurance would cover the rest. NOT. And not once in the ensuing eight weeks of treatment were we ever updated with the truth, that the insurance company was not reimbursing what this place charged for the treatments. Over six months later - Surprise! - you owe us $1000.00. Forget